Cancellation and Refund Policy
Effective Date: May 20, 2025
Advance Immigration Consultancy ("we," "our," or "us") understands that plans can change, and
sometimes you may
need to cancel or seek a refund for our immigration consultancy services. We are committed to
providing clear
and fair cancellation and refund policies to ensure a smooth and transparent process for our valued
clients.
Cancellation Policy
- Cancellation Request: Submit your request in writing via email to recruitment@advanceimmigrations.com or
through our
official communication channels.
- Cancellation Fees: Fees may apply based on the stage of your process and
services rendered,
as per your initial agreement.
- Refund Eligibility: Refunds are subject to your service agreement terms. Please
review your
agreement for specific details.
Refund Policy
- Refund Request: Submit your refund request via email with your full name,
contact details,
reason, and relevant documentation.
- Processing Time: Approved refunds will be processed within 90 to 120 working
days after
receipt of the Refund Application Form and original payment receipt.
- Withdrawal by Client: No refund will be granted if the client voluntarily
withdraws or
abandons the process after signing up.
- Refund Amount: Determined by the service agreement. Only unused services or
unmet
deliverables may be refundable.
- Rejection by Authorities: No refunds will be issued in case of rejection by the
Immigration
Authority, Consulate, or High Commission.
- Non-Refundable Fees: Government fees or third-party charges are strictly
non-refundable.
- Change of Circumstances: If you become ineligible during the process, refund
eligibility
will be evaluated case-by-case.
- Refund Denial: Refunds may be denied due to breach of contract,
misrepresentation, or lack
of cooperation.
Contact Us
If you have questions or concerns regarding our cancellation and refund policy, feel free to reach
out:
